We want you to love your new piece! If for any reason you are unsatisfied please follow these steps for an exchange or refund. There are no exchanges or returns on special orders or sale items. All other merchandise may be returned in its original condition within 14 days of receipt for exchange or credit. Proof of purchase is required. There are no refunds on shipping costs. When returning items, you are responsible for shipping costs and insurance. Contact us at info@johannabrierley.com to obtain our shipping address.